Shipping policy

  Third-Party Courier Service 

 

1.  Delivery is provided by a third-party courier company (the "Courier") that is neither controlled by nor the responsibility of the Company. Accordingly, the Company will not be liable for any damage caused by any party providing the delivery service, including damage arising from negligence.

  Force Majeure & Service Disruptions 

 

2.  The Company will not be liable for any malfunction in the service and/or the Website, or for any delay, disruption, or failure to deliver arising from force majeure and/or events beyond the Company's control, including strikes, lockouts, computer failures, telephone system or other communications failures, war, military operations, hostile acts, states of emergency, natural disasters, pandemics (including the spread of the COVID-19 virus), or any other cause beyond the Company's control ("Force Majeure").

  Shipping Fees 

 

3.  Shipping fees and the total product price will be displayed on the order page during the checkout process.

 

4.  The Company reserves the right to amend shipping fees and/or waive shipping fees from time to time, without prior notice and without the user having any claim against the Company in this regard, all at the Company's sole discretion.

 

5.  Where taxes apply to the shipment — including but not limited to import duties or customs charges — the user will bear those costs without any claim against the Company.

  Delivery of Products 

 

6.  The Company will arrange delivery of every product purchased on the Website to the address within Israel specified by the user at the time of ordering. The Company will endeavour to deliver products in accordance with the delivery terms stated on the product page. The Company undertakes to dispatch only products that have been paid for in full by credit card as set out below.

 

7.  Where credit card approval is received after 12:00, the order will be deemed to have been placed on the following business day.

 

 

 

8.  The delivery timeframe stated on the product page is calculated in business days from the order date, which is the business day following receipt of credit card authorisation (Sunday to Thursday, excluding Fridays, Saturdays, public holiday eves, and public holidays, with deliveries coordinated in advance between 08:00 and 20:00). The Company will make every effort to bring forward and/or adapt the delivery date to the customer's needs, subject to the courier company's policy.

  Failed Delivery & Re-delivery 

 

9.  Where the customer cannot be located by the courier at the time of delivery despite prior coordination, the product will not be delivered and the customer will be required to arrange an alternative delivery date with customer service. Should the customer arrange a further delivery, they will be charged an additional delivery fee on top of the delivery fee already paid, notwithstanding the fact that the products were not delivered on the original attempt.

  Authorisation to Leave Unattended 

 

10.  Subject to the courier's policy and discretion, the customer may authorise the courier to leave the products in a location where the customer is not present (including but not limited to at the customer's front door, at a business premises, or with a designated representative). However, it is hereby clarified that where the customer grants such authorisation, the customer accepts that in the event of loss, theft, damage, or any discrepancy in the order, the Company will bear no liability and the customer will have no claim against the Company in this regard.

 

ERAA Cosmetics Ltd.  ·  eraabeauty.com  ·  info@eraabeauty.com